FSE - West Midlands

Field Service Engineer – Coffee Machine Manufacturer

Location: Birmingham, Dudley, Wolverhampton, Derby, Stafford, Nottingham

Package:
• Salary: £33,000 - £38,000 basic (DOE)
• London Weighting Allowance: £1,500 for candidates living in London
• Bonus: Potential annual bonus of 5% of basic salary
• Company Van: Available for private use
• Expenses: Company credit card and fuel card provided
• Pension: Employer contribution of 10% (no obligation for employee contribution)

Additional Benefits:
• Death in Service (4x annual salary)
• Paid travel time (£20 per hour)
• 25 days annual leave
• Private medical insurance
• Full uniform and PPE provided
• Laptop and company phone
• Sick pay
• Full extensive product training

Overtime:
• Weekend rota (1 in 4): £26 per hour
• Bank Holiday rate: £35 per hour + £50 per day standby payment
• Weekday overtime: £26 per hour (no limit on weekday overtime)

Job Overview
As a Field Service Engineer, you will be responsible for the installation, maintenance, and repair of our commercial coffee machines across a variety of customer sites, including hotels, restaurants, cafés, offices, and retail locations. Work with some of the leading retail coffee providers as well as high end bars, restaurants, and hotels.
In this role, you will provide technical support, troubleshooting, and customer training to ensure our machines operate at peak performance and provide great coffee which our machines are known for and our customers except.


The Person
We are looking for engineers with a strong technical background in electromechanical servicing, ideally within the coffee industry.
Other desirable candidates we would like to speak with, including:
• Vending machines
• Commercial catering equipment
• Hot taps and plumbed water coolers
• White goods
• Warewashing equipment
This role requires strong customer service skills, as you will interact with clients daily. You should also have a solid mechanical and electrical aptitude to diagnose and resolve technical issues effectively.
If you are a self-motivated engineer looking to join a leading company in the industry, we’d love to hear from you!

Your Consultant