Tips to good customer service…

  Posted on 03/10/2018

Good customer service means helping customers efficiently, in a friendly manner. If you get customer service right, you build good, long-term relationships with clients. Get customer service wrong, and the consequences to your business can be dramatic; the loss of a valued customer, the loss of revenue and the loss of profits, as well as the damage to your brand and reputation.

So how do you ensure excellent customer service? Here are seven top tips:

• Go the extra mile – make sure nothing is too much trouble for your clients. Exceed expectations.
• Remember little personal things about your client such as their child’s name; think of a conversation that you have had in the past, and refer to it. Nothing pleases a client more than someone showing genuine interest.
• Your actions and your words should always agree with each other. Don’t say one thing, then do another.
• Keep clients informed at all times. No one likes a nasty, unexpected surprise!
• Be honest.
• Treat people the same way that you like to be treated.
• Always strive to do your best. Remember, every interaction should be consistently high. Remember the phrase – never settle for second best.

At Midas Selection, we welcome feedback from both clients and candidates; using Feefo customer advocacy software, we gain invaluable insights into what clients and candidates think about the service we provide. Feefo is an impartial review service trusted by thousands of people, and enables our customers to rate us on a five star basis. It’s a great initiative – our Consultants go the extra mile to provide the very best service, and it certainly boosts staff morale. We have even launched a competition between staff to see who gets the most stars, with a prestigious award at the end of the year. We’re happy that the feedback we are receiving is nothing short of first class. Read some of the comments we have received here.